A ‘user’ is someone who is assigned a username to be able to log into the software. You can assign a username to an employee or vendor.
The monthly subscription for Bella FSM is based on the number of users, not employees or vendors. For example, you can only pay for two users but have 25 technicians that you are scheduling.
There are two user types, ‘Admin’ and ‘Standard’. An Admin user is able to set access levels for ‘Standard’ users and provide them with a username and password. A Standard user can be an employee or vendor (subcontractor) such as an outside accountant, subcontractor, or call center.